![]() ![]() The remote support system should fit seamlessly with the various service desk systems in your environment. Winner: Bomgar (by a hair) Bomgar vs TeamViewer: Integrations TeamViewer was also the fastest in transferring a larger compressible file and could transfer more Mega-Bytes of data per second (MBps) than any of the other applications like Bomgar, Azure, etc. But it does not work through proxy servers, and both computers must have the software installed. TeamViewer has a comprehensive set of features, including chat support, screen sharing, AR solutions, etc. It provides augmented reality capabilities and enables troubleshooting beneath the operating system by leveraging Intel vPro technology to access remote desktops. It allows secure access to the command line for network troubleshooting and system diagnostics and allows secure usage on remote networks without requiring VPN tunneling. The broader the platform support, the better the solution. Bomgar vs TeamViewer: PlatformsĪ remote support solution should allow technicians to provide support without worrying about their or the end-user’s platform. Its customers include Microsoft, IBM, Siemens, Intel, and Philips. It offers various products like remote support with AR, cloud-based backup, ITbrain, remote monitoring, and IT asset tracking solution. TeamViewerĪvailable in over 30 languages, TeamViewer is one of the most popular providers of remote control and online meeting software. Its customers include eBay, Starbucks, Williams-Sonoma, and Carbonite. Organizations in all vertical markets use it to quickly connect, view and control remote systems and devices, chat and collaborate with end-users or other technicians. Bomgar vs TeamViewer: Opening Salvo Bomgarīomgar, now BeyondTrust Remote Support, is an award-winning solution for enterprises looking to access and support any device around the world securely. The ideal solution increases customer satisfaction, reduces incident handling time and costs, improves existing workflow by streamlining the process, mitigates risk by addressing security concerns, and extracts more value from other service desk tools like CRM. While there are many different use cases for these tools, they all need to be reliable, easy to use, and secure. Remote support software allows service desk remote access, view, and control to any computer or mobile device connected to the internet. Before we get into Bomgar vs TeamViewer comparison, it is better to know what exactly they are. ![]()
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